RETURNS
We want you to be completely satisfied with your order. If something isn't right, our returns process is straightforward.
HOW IT WORKS
Email support@balajiwireless.com with your invoice number, the reason, and photos. Receipt issues and non-defective returns must be requested within 72 hours of delivery.
Pack items in original packaging, write the RMA number on the box, and ship to the address provided with your RMA.
Once received and inspected, a credit will be issued to your account within 5-7 business days.
POLICY DETAILS
This policy covers wholesale orders placed with BALAJI Wireless by retailers, dealers and resellers. It does not cover end customers, who claim through the brand warranty on our Warranty page.
Inspect every shipment when it arrives. Shipping damage, missing items, wrong items, and defects visible without opening the product must be reported within 72 hours of delivery, with photos. Note visible carton damage on the carrier’s delivery receipt. Reports made after 72 hours may be declined.
If we shipped the wrong product or the wrong quantity and you report it within 72 hours of delivery, we will send a prepaid return label and ship the correct items at no additional cost.
Overstock, ordering errors and other non-defective returns must be requested within 72 hours of delivery and approved before they ship. Items must be unused, in original unopened and unmarked packaging, with all accessories and inserts. Return shipping is paid by the customer. Items showing use, installation or damage may be refused.
A 25% restocking fee applies to approved non-defective returns and is deducted from the credit issued to your account. It is waived for manufacturing defects and for errors on our side.
Products with a manufacturing or functional defect can be claimed within 90 days of the invoice date, including defects found only after the product is opened, demonstrated or sold, such as cracked glass inside a sealed box. Include photos and your invoice number. Approved claims receive account credit or a replacement, at our choice. We may ask for the item back for inspection and will cover that shipping. After 90 days, defects are handled through the brand warranty.
Every return and defective claim needs a Return Merchandise Authorization (RMA) number before it ships. Write the RMA number on the outside of the box or on a packing slip inside. Returns without an RMA may be refused. An RMA expires 15 days after it is issued; items must ship before then. Contact support@balajiwireless.com to request one.
Every return is inspected when it arrives. Items that do not meet this policy, are not on the RMA, or were not purchased from BALAJI Wireless will be sent back at your cost or credited at a reduced value. Items not claimed within 30 days of notice may be discarded.
Credit is based on the price you actually paid, after discounts and promotions, as shown on the original invoice. Shipping charges are not credited unless the return is due to our error. Credit never exceeds the invoice price of the item, and we are not responsible for labor, lost sales or other indirect costs.
Do not deduct a claimed return, shortage or defect from an invoice payment. Open invoices are due in full on their terms; approved credits are applied to your account once issued.
Refusing a delivery without our approval does not cancel the order. Return freight and the 25% restocking fee apply to refused shipments that were not damaged or shipped in error.
Orders can be canceled at no charge before they are picked. Once an order has been picked, packed or shipped, cancellation is treated as a non-defective return and the 25% fee applies.
We do not swap items directly. An exchange is processed as a return for account credit; place a new order for the item you want and apply the credit.
Approved returns are credited to your account within 5-7 business days of receipt and inspection. Credit applies to future orders and is not transferable. Cash refunds are issued only when we approve them in writing.
Retailers may not change or extend the warranty on any product. Direct end customers to the brand warranty listed on our Warranty page.
Custom Case Kiosk (CCK) custom-printed products, special-order items, opened liquid screen protectors, and clearance/final sale items cannot be returned or exchanged. Defects in these items are still covered under Defective Products.
We may update this policy at any time. The version published on this page when a return or claim is requested is the one that applies.
Email support@balajiwireless.com or call (909) 444-7999 during business hours (Mon-Fri, 8:30am-5:30pm PST).